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Because Every Pet Deserves Personalised Healthcare

What is a registered veterinary specialist?

Registered specialist status is one of the highest level of achievement for a veterinarian. A veterinary specialist is a veterinarian who has undergone extensive training in a chosen field of discipline beyond the basic veterinary degree. To achieve specialist qualification, one has to have undergone a rigorous training program supervised by qualified senior specialists, published studies in peer reviewed journals, be involved in a set minimal amount of cases (eg. to be a surgical specialist – 400 cases in 3 years) and pass an exhaustive examination process. Following passing the examination process, the Fellow or Diplomate then applies to the relevant veterinary boards for specialist registration.

How do I book a consultation?

Please give us a call at +65 6463 7228 to book the earliest avilable slot with your pet’s specialist. Consultations are by appointment only.

Can I bring my pet directly to a specialist?

Pet owners are strongly advised to have a referral from a general practice veterinarian. This ensures continuous holistic health care for your pet. Our specialists will always communicate with your pet’s GP on the progress of care for the problem which the pet has been referred for.

What can I expect from a consultation?

Your specialist will carry out a thorough physical examination of your pet.  Thereafter, treatment options will be discussed, including the pros and cons of the procedure/treatment. Should you decide to proceed with the procedure/treatment, this may be done on the same day. Alternatively, a second appointment will be made if the procedure/treatment needs to be done during a separate session. 

Can I see the specialist for vaccinations and other routine procedures?

Your specialist vet will address the problem your vet has referred your pet for and will not carry out routine procedures such as vaccinations, dentals or desexings.

When my pet consults a specialist surgeon, does it mean that he/she will definitely have to go for surgery?

No. With some disease processes, there may be non-surgical options which may be viable, and these will be discussed when seeking a treatment for your pet. A vet will also not encourage surgery or treatment of a patient in which the welfare of the animal is compromised. An animal’s welfare will always take priority.

How do I prepare my pet for surgery?

Please fast your pet at least 8 hours before any anaesthetic procedure (general anaesthesia and sedation). Water is allowed. Make sure your pet is up to date with their vaccinations and tick prevention. As they will be entering a medical facility, it is important for your pet to be immunized against contagious diseases. If possible, give your pet a bath if they are about to go into surgery, as they will not be allowed to have bath until their stitches are removed

What modes of payment do you accept?

We accept cash, credit cards (Visa and Mastercard) and NETS. We do not accept cheque payments. A deposit will need to be placed (50% of the estimated cost) at before treatment/procedures and the balance should be made at the time of discharge. No discount or credit is given. An estimate will always be given at the time of admission. Should you have any queries, please bring them to our attention before the procedures are carried out for the day.

Grief Counselling

Please approach us if you are finding it hard to cope emotionally with the loss of your pet. We will be able to refer to you someone you can speak to professionally to help with your grief.  

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