Building Strong & Dedicated Client Partnerships
Client Relations
Our Client Relations team is dedicated to providing tailored support and fostering strong, lasting partnerships with our clients. The team works closely with various departments to ensure your needs are fully understood and met with care and efficiency.
The team address a wide range of client queries, including:
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General enquiries and information
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Appointment scheduling and follow-ups
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Assistance with billing and insurance matters
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Managing referrals consultations
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Coordinating specialist and emergency consultations
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Support for ongoing client communication and engagement
Our team collaborates closely with clinical departments such as Internal Medicine, Surgery, and Emergency and Critical Care to ensure seamless communication and the best possible experience for both you and your beloved pets. We are committed to providing clear, compassionate, and timely support at every stage of your journey with us.
Jaime Kwok
Jaime is the friendly and reassuring face and voice of our clinic. She grew up with pets ranging from terrapins, goldfishes, hamsters, budgies, rabbits, cats to dogs. Jaime worked in the banking sector for many years but her heart finally veered towards her true love of animal care.
She enjoys spending time with her family and she relaxes by wandering through supermarket aisles.
Receptionist
Cheryl Tay
Cheryl made the move from the corporate world into veterinary healthcare in pursuit of a fresh perspective. Her role at the front desk allows her to connect with both people and pets, and she takes pride in making each client’s visit as smooth and welcoming as possible. As one of the first faces clients see or voices they hear, Cheryl understands the importance of creating a positive experience, especially during stressful moments.
She finds it rewarding to be part of a team that plays such an important role in the care and comfort of animals and their families. Outside of work, Cheryl enjoys getting lost in a good book and is always on the lookout for new food places to try around town.